Privacy Policy

At Wanderlight Journeys, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Identifiable Information (PII): This includes details such as your name, email address, phone number, physical address, passport details (for travel bookings), and payment information. We collect this when you make an inquiry, book a trip, subscribe to our newsletter, or fill out a form.
  • Non-Personal Identifiable Information: This includes data like browser type, operating system, IP address, referring website, pages viewed, and timestamps. This information helps us understand user behavior and improve website functionality.
  • Sensitive Information: In some cases, we may collect information about your health or special requirements to accommodate your travel needs (e.g., dietary restrictions, mobility assistance). This information is collected with your explicit consent and handled with utmost care.

2. How We Use Your Information

Your information is primarily used to:

  • Process your travel bookings and deliver the services you requested.
  • Communicate with you regarding your inquiries, bookings, and travel plans.
  • Personalize your experience and offer tailored travel suggestions.
  • Send you marketing communications (only if you have opted in).
  • Improve our website, services, and customer support.
  • Comply with legal obligations and resolve disputes.

3. Information Sharing and Disclosure

Wanderlight Journeys does not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third-party partners who assist us in operating our business and providing services (e.g., airlines, hotels, tour operators, payment processors). These partners are contractually obligated to protect your information.
  • Legal Requirements: When compelled by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Encryption of data in transit and at rest.
  • Secure servers and facilities.
  • Restricted access to personal information to authorized personnel only.
  • Regular security audits and updates.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request us to restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: Object to our processing of your personal data under certain conditions.
  • Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. You can control cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +44 20 7946 0998
  • By post: 187 Regent's Park Road, Floor 2, London, Greater London, NW1 8BE, United Kingdom